INTRODUCTION

Welcome to www.simplyhealthygroup.com website (the “Site”). These terms and conditions (“Terms and Conditions”) apply to the Site, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.

1. Access

You are provided with access to this website free of charge and for your personal use and in accordance with these Terms and Conditions. Any orders placed by you are placed strictly in accordance with these Terms and Conditions.

By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

2. Use of Site

You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

3. Copyright & Intellectual Property

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Ghanaian copyright laws and international conventions. All rights are reserved.

You may retrieve and display the contents of the site on a computer screen but are not permitted to store the information on any server or other storage device connected to a network. You may print a copy of the content for your personal or non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy distribute or use this information or content for commercial purposes without the written consent of Edam Simply Healthy Foods Limited.

4. Delivery

We will arrange for delivery of the products you order to the address you specify in the check out procedure.

5. Description of Products

The description and specification of products on this website are only approximate and supplied by the manufacturers of the specific brands/products. We reserve the right to make changes which do not materially affect the quality or performance of those products. We may correct any error appearing on the website or withdraw any product from sale without incurring any liability. Price and availability is also subject to change without notice. Product images displayed on the website are just for demonstration purpose only, it may differ to the actual size or strength (to make buyer aware of the actual size and shape of the product). Before you buy the right product please check the actual size, strength and ingredients of the product.

6. Disclaimer

The information provided on this website is not intended to treat, diagnose, cure or replace medical or specialist advice. If you are currently taking prescription medication and intend to also take nutritional or herbal supplements, you must first check with your doctor or a specialist health practitioner that the combination of your prescription medication and supplements or natural remedies are suitable.  We have tried to ensure that the information provided on this website is accurate and in accordance with Ghanaian Law. However, we make no representation and give no warranty of any kind in respect of the information. We do not accept liability for any loss (direct, indirect, or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission.

7. Order Cancellations

If you have placed an order and now wish to cancel, simply cancel your order by sending an email to sales@simplyhealthygroup.com providing all the relevant details before the dispatch of your order.

You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. However your statutory rights concerning the quality of those products are not affected. Only complete, unopened, not tampered with goods, presented in the same condition as they were received will be considered returnable.  If you change your mind within 3 days days of receipt of the goods, (taken from the recorded date on our delivery system), please call us to collect the goods.  There will be a pick up charge of GH¢ 15.00.

Refunds will generally be made by the same means of a credit to your chosen method of payment.

8. Payment

The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable Value Added Tax (VAT) but will not include the cost of delivery (where applicable). In addition to the price you will have to pay our delivery charges as quoted on the website at the time we accept your order – unless you qualify for FREE Delivery.

9. Products by Internet

You may order products from this website by submitting a completed order form through the checkout process. Acceptance and the completion of the contract between you and us will take place on despatch of your products; unless we have notified you that we do not accept the order or you have cancelled it.

10. Products by Telephone

Orders are taken by telephone on 0263 017 385.

11. Promotional Offers

Certain promotional offers may only be available for a limited period and while stocks last. If your order is received after the offer period, or if the goods are no longer available under that particular offer we will notify you before we dispatch the goods. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

12. Registration & Password

You must ensure that the personal information you provide when registering on Simplyhealthygroup.com is true, accurate, current, and complete in all respects. You must notify us immediately of any changes to your personal information either by updating your account details on on www.simplyhealthygroup.com or by contacting our customer service team on 0263 017 385.

When you enter the site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone as you will be responsible for any activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting the customer service team on 0263 017 385. By using this site you agree not to impersonate any other person or entity, or use a false name or a name that you are not authorised to use.

13. Satisfaction Guarantee

If you are not completely satisfied with any of the products that you have purchased from Simply Healthy you must return the item(s) (see contact us) and inform us in writing of your reasons for not being satisfied with the product. If required Simply Healthy will contact the manufacturers on your behalf and deal with your complaint as quickly and efficiently as possible, and will keep you informed of our progress. Simply Healthy will replace any items damaged upon delivery but may request that the damaged items be returned to us before issuing the replacement. You must inform our order department on 0263 017 385 within 14 days of receiving your order if any of the items are damaged.

14. Notification of claims

If there are any shortages or any other discrepancies with your order/delivery, you must notify us within 4 working days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

 

These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by these Terms and Conditions